Grameen phone Ltd. Post: Jr. Apprentice

Job Title		Jr. Apprentice
Location		Dhaka,BD
Organization Name		Inbound Contact Center, Customer Service, Commercial
Role / Department Overview
Job Responsibility
		Provide one-stop quality Customer Service over phone to ensure positive customer experience. Proactively aware/inform customers regarding our products/service Sale through inbound and outbound contacts. Capture customer insights and escalate critical issues / complaints and provide timely feedback Maintain targeted KPI on a regular basis Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone?s brand image.
Education & Experience Requirements
		Education: Undergraduate Level Student (0 to 60 Credits) or equivalent would be preferable Experience: No experience required
Special Skills Requirements
		Effective communication skills Positive service mindset with helping attitude Ability to work under pressure Flexibility Basic computer literacy and knowledge in office application
Closing Date

How to apply: http://www.grameenphone.com/about/career 

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