Job Title Jr. Apprentice
Location Dhaka,BD
Organization Name Inbound Contact Center, Customer Service, Commercial
Role / Department Overview
Job Responsibility
  • Provide one-stop quality Customer Service over phone to ensure positive customer experience.
  • Proactively aware/inform customers regarding our products/service
  • Sale through inbound and outbound contacts.
  • Capture customer insights and escalate critical issues / complaints and provide timely feedback
  • Maintain targeted KPI on a regular basis
  • Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone?s brand image.
Education & Experience Requirements
Education: Undergraduate Level Student (0 to 60 Credits) or equivalent would be preferable

Experience:
No experience required
Special Skills Requirements
  • Effective communication skills
  • Positive service mindset with helping attitude
  • Ability to work under pressure
  • Flexibility
  • Basic computer literacy and knowledge in office application
Closing Date
How to apply: http://www.grameenphone.com/about/career